Legal

Delete Account

Delete Your LoadLink Kenya Account

If you wish to permanently delete your LoadLink Kenya account, please complete the form below.

Please complete all required fields below.

Account Deletion Request

After submitting your request, our team will review and process your account deletion request within 30 days.

Contact Support to Delete Account


Support Email Information

For account deletion requests, you can also email us directly:

support@loadlinkkenya.com

What Happens After Your Request?

Once your identity is verified, your account and profile information will be permanently deleted from our active systems.

Certain records related to shipments, transactions, fraud prevention, dispute resolution, tax obligations, and legal compliance may be retained for up to 90 days or longer if required by applicable law.

After deletion is completed, your account cannot be restored and you will need to create a new account if you wish to use LoadLink Kenya again.

Data Retention

Certain shipment, payment, fraud prevention, compliance, and legal records may be retained for up to 7 years as required by law.

Processing Time

Deletion requests are typically processed within 30 days after identity verification.

Identity Verification

We may request additional information to verify account ownership before processing the deletion request.